Refund policy

Peel & Luxe Return Policy

Return window:
You may return unused, undamaged items within 14 days of receiving your order. Items must be in their original packaging and in the same condition you received them. For non-defective product returns - the shipping costs to return the item are the buyer’s responsibility.

Non‑returnable items
Because our wallpapers and moulding kits are printed to order, we generally do not accept returns. We will, however, accept returns of products that have not been applied, cut or damaged.

We do not accept returns of:

* Samples (approx. 48 × 48 cm)
* Custom colours
* Custom sizes
* Custom designs, kits or altered patterns

Damaged or wrong items
If your order arrives damaged or doesn’t match what you ordered, email us within 48 hours with your order number and photos. We will send you a replacement. We also replace items if they are defective or if we shipped the wrong size, colour or pattern.

Cancellations
Orders can be cancelled during business days within 4 hours of placing your order by emailing support@peelandluxe.com with your order number. A cancellation confirmation email will be sent.


How to return
* Please send us an email with your order number, the reason for return and photos of the product.
* We will confirm your return and give you the appropriate return address.
* Use a trackable postal service; return shipping costs are the buyer’s responsibility.
* Once we receive and inspect the item, we will email you to confirm whether your refund is approved. Approved refunds will be credited to your original payment method.

Refunds
If you exercise your 14‑day right to withdraw, we will refund the product price once the returned item is received in its original condition. The return shipping costs are the buyer’s responsibility.